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See the Difference

Here's how small changes in communication can make a big impact

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Don't do this

Bad communication examples

Sarah Lee10:15 AM

The API is broken. Can someone help?

Alex Rivera10:16 AM

Which endpoint? What's the error?

Sarah Lee10:17 AM

The users endpoint. It's giving an error.

Alex Rivera10:18 AM

What's the exact error message? What have you tried so far?

Sarah Lee10:20 AM

404 error. I tried hitting the endpoint but it's not working.

This creates unnecessary delays and interruptions

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Instead try this

Good communication examples

Maya Patel2:30 PM

🔧 **Context**: Working on user profile feature, staging environment ❌ **Problem**: Getting 404 when fetching user data from `/api/v1/users/:id` 📊 **Evidence**: ```bash GET /api/v1/users/123 Status: 404 Response: { "error": "User not found" } ``` ✅ **What I've tried**: 1. Confirmed user ID 123 exists in database 2. Tested with multiple valid user IDs 3. Verified endpoint path against API docs 4. Checked network logs - request reaches server 🎯 **Expected**: Should return user object with profile data ⏰ **Timeline**: Endpoint worked yesterday, issue started this morning Any recent deployments that might have affected this route?

Alex Rivera2:32 PM

Perfect structure Maya! 🎯 Yes, we deployed v2 API this morning. The new endpoint is `/api/v2/users/:id`. I'll update the migration docs and add a redirect for v1 endpoints. Try v2 and let me know if you need the breaking changes list.

Clear, direct, and respectful communication